Accessibility Statement for Interview Ace Australia

Interview Ace Australia is committed to ensuring digital accessibility for everyone. We are continually improving the user experience for all visitors, and applying the relevant accessibility standards.

Our Commitment to Accessibility

We strive to provide a website that is accessible to individuals with disabilities. Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as published by the World Wide Web Consortium (W3C).

Measures to Support Accessibility

Interview Ace Australia takes the following measures to ensure accessibility of our website:

Regularly review and test our website for accessibility.
Include accessibility as part of our design and development processes.
Provide training to our staff on accessibility best practices.
Use assistive technology to test for accessibility (e.g., screen readers).

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Interview Ace Australia is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Technical Specifications

Accessibility of Interview Ace Australia relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
CSS
JavaScript

Accessibility Features

The following features have been implemented to enhance the accessibility of our website:

Alternative Text: All images have descriptive alternative text to convey their meaning to users of screen readers.
Keyboard Navigation: The website can be navigated using a keyboard, allowing users who cannot use a mouse to access all content and functionality.
Clear and Consistent Navigation: A clear and consistent navigation structure has been implemented to help users easily find the information they need.
Sufficient Color Contrast: We have ensured sufficient color contrast between text and background colors to make content readable for users with low vision.
Resizable Text: Users can easily resize text using their browser settings without losing content or functionality.
Form Labels: All form fields have descriptive labels to assist users in understanding the required information.
Semantic HTML: We use semantic HTML elements to structure content logically, making it easier for assistive technologies to interpret and present information.

Known Limitations

Despite our best efforts to ensure accessibility of Interview Ace Australia, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Third-Party Content: Some content from third-party sources may not be fully accessible. We are working with these providers to improve accessibility where possible.
Older Documents: Some older documents may not meet current accessibility standards. We are in the process of updating these documents or providing accessible alternatives.

Feedback

We welcome your feedback on the accessibility of Interview Ace Australia. Please let us know if you encounter any accessibility barriers on our website:

Email: accessibility@interviewaceaustralia.com
Phone: 1300 555 0123 (Ask for the Accessibility Officer)
Postal Address: Level 10, 100 Miller Street, North Sydney NSW 2060, Australia

We try to respond to feedback within 5 business days.

Accessibility Audit

We are committed to regularly auditing our website to ensure ongoing accessibility. Our most recent audit was conducted by AccessAbility Solutions on November 15, 2024. The audit identified several areas for improvement, which we are actively addressing.

Accessibility Table

Summary of Accessibility Features
Feature	Description	WCAG Guideline	Status
Alternative Text for Images	Descriptive alt text provided for all images.	1.1.1 Non-text Content	Fully Implemented
Keyboard Navigation	Website can be navigated using a keyboard.	2.1.1 Keyboard	Fully Implemented
Color Contrast	Sufficient color contrast between text and background.	1.4.3 Contrast (Minimum)	Fully Implemented
Text Resizing	Users can resize text without loss of content or functionality.	1.4.4 Resize text	Fully Implemented
Form Labels	Clear and descriptive labels for all form fields.	3.3.2 Labels or Instructions	Fully Implemented
Semantic HTML	Using semantic HTML elements to structure content.	1.3.1 Info and Relationships	Fully Implemented

Third-Party Tools

We utilize several third-party tools on our website to enhance functionality and user experience. While we strive to ensure these tools are accessible, we acknowledge that some may have limitations. We are working with the vendors to address any accessibility issues and provide accessible alternatives where necessary. Some of these tools include:

Google Analytics: For website traffic analysis.
Zoom: For online coaching sessions (accessibility features vary).
HubSpot: For customer relationship management.

Formal Complaints Procedure

If you are not satisfied with our response to your accessibility feedback, you may lodge a formal complaint. Please send your complaint in writing to the Accessibility Officer at the postal address provided above. Your complaint should include:

Your name and contact information.
A detailed description of the accessibility issue you encountered.
The URL of the page where you encountered the issue.
Any steps you took to try to resolve the issue.
Your desired outcome.

We will acknowledge receipt of your complaint within 3 business days and aim to provide a full response within 20 business days.

Statement Date

This statement was created on December 1, 2024, and is reviewed and updated regularly.